Software : QuickBooks Pro 2008 [OLD VERSION]

Rating: - Intuit refused to assist when an Amazon reseller sold me an unauthorized copy of QB Pro 2008
QuickBooks Pro 2008

I ordered QB Pro 2008 through Amazon via one of their resellers. The copy I recieved would not validate after installation, so I called Intuit tech support (India, very hard to understand the rep) and was transfered to another rep because my installation could not be verified. The second rep said there was no way he could issue me a validation key because the copy I had was a copy authorized for resale only by BestBuy, not the reseller who had sold it to me, and only BestBuy could authenticate the copy, and that should have happened in store when purchased!

After several minutes of asking how can a legitimate transaction on Amazon be denied and what was Intuit going to do help me, I was essentially told "there's nothing Intuit can do - you must return the copy to the seller." Were they at all interested in the details of the transaction? Did Intuit care about how this could happen with a prestige reseller like Amazon? Could someone at Intuit help resolve this issue? - all answers were NO!- it was my problem, not theirs!

Worst example of "No Customer Service" I have ever experienced in 25 years of buying software!!

My accountant has highly recommended Peachtree Accounting Pro 2008 as an alternative.

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Rating: - Cumbersome Product
QuickBooks is supposed to be the business version of Quicken. However, after using Quicken for a while I'm disappointed how cumbersome QuickBooks actually is.
Reporting is better than in Quicken but data entry and consolidation has a lot of background rules and processes and they are not always very clear.
I'll keep looking for alternatives...

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Rating: - Just an upgrade
If you've used the previous versions, this one is no different. A couple extra features but nothing big.

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Rating: - QuickBooks is slow books
The product is slow and buggy and INTUIT customer support takes forever to correct simple problems. I would switch if there was another integrated payroll/ accounting program that worked together.

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Rating: - Prepare to get locked into an annual "milking"
Intuit steadily increases the fees for payroll tax updates. If you read the reviews for the 2007 version, you'll see everyone complaining about the cost for these updates increasing to $200 (it was once $49). Now they've jacked it up to $350.

That bears repeating: PAYROLL TAX UPDATES ARE NOW $350 ANNUALLY.

And I expect them to keep increasing, because they have their users by the coin purse.